Returns & Refunds
At MIH, customer satisfaction is important to us. Please review our Returns & Refunds Policy carefully before making a purchase.
Returns
Due to the nature of beauty and personal care products, all sales are final for hygiene and safety reasons.
However, we accept returns only in the following cases:
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You received a damaged item
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You received a defective item
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You received the wrong product
To be eligible for a return:
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The request must be made within 7 days of delivery
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The product must be unused, unopened, and in its original packaging
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Proof of purchase (order number or receipt) is required
Non-Returnable Items
The following items are non-returnable:
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Opened or used beauty and personal care products
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Items damaged due to misuse or normal wear
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Sale or promotional items
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Gift cards (if applicable)
Refunds
Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund.
If approved:
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Refunds will be processed to the original payment method
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Please allow 5–10 business days for the refund to appear, depending on your payment provider
Shipping costs are non-refundable, unless the return is due to our error.
Exchanges
We do not offer direct exchanges. If eligible, a refund will be issued, and you may place a new order for the desired item.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 48 hours of delivery with:
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Your order number
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Clear photos of the item and packaging
We will resolve the issue as quickly as possible.
Return Shipping
Customers are responsible for return shipping costs unless the item was damaged or incorrect due to our error.
We recommend using a trackable shipping service, as MIH is not responsible for lost return shipments.
Contact Us
For all return or refund inquiries, please contact us at:
Store Name: MIH
Email: mohdibrahimmmm9@gmail.com
Business Address:
9449 Briar Forest Dr, Apt 515
Houston, Texas 77063
United States